Secure Phone Payments Without Exposing Card Data
Revo PCI Agent Assistance lets customers enter card details using their phone keypad while your agents stay on the call. DTMF masking protects sensitive card data before it reaches your agents, recordings or systems.
What Is Agent Assistance?
Revo PCI Agent Assistance is a secure phone payment solution for contact centres. It allows customers to enter their card details using their phone keypad while the agent stays on the call to support them.
Using DTMF masking, keypad tones are intercepted and hidden in real time, helping keep sensitive card data away from your network, call recordings and agents.
Agent-Assisted Phone Payments Made Simple
Customers do not need to be transferred away or left to complete payment alone. Your agent remains available throughout the payment journey.
Card details are entered by the customer and masked before they reach your agents, call recordings, telephony network or internal systems.
By keeping payment data out of your contact centre environment, Agent Assistance can help reduce PCI DSS scope and simplify compliance.
Customers can complete payments securely without reading their card details aloud, helping create a safer and more professional experience.
DTMF masking helps prevent sensitive card data from being captured, stored or replayed through recorded calls.
Agent Assistance helps make telephone payments feel simple, secure and guided from start to finish.
How Agent Assistance Works
Your agent guides the customer through the payment process as normal.
The customer types their card number, expiry date and security code into their phone keypad.
Revo PCI intercepts and masks the keypad tones before they reach your agents, call recordings or systems.
The payment data is securely routed for authorisation without entering your contact centre environment.
Your agent can see whether the payment has been successful, without seeing or hearing the full card details.
Let Customers Key in Their Card Details Securely
Customers should not have to read sensitive card details aloud during a phone call. With Revo PCI Agent Assistance, they can enter their payment details directly into their phone keypad while the agent remains on the line. The customer receives support throughout the call, but their card data stays protected. DTMF masking helps keep the payment process secure by preventing keypad tones from being exposed to your contact centre systems, agents or call recordings.
Try Our Free Demo
Reduce PCI DSS Scope for Telephone Payments
Taking card payments over the phone can bring agents, call recordings, telephony systems and internal processes into PCI DSS scope.
Revo PCI Agent Assistance helps reduce that exposure by keeping cardholder data out of your contact centre environment. Customers enter their card details directly into their keypad, while DTMF masking prevents sensitive tones from reaching your systems or agents.
The result is a safer payment journey, a better customer experience and a simpler route to PCI DSS compliance.
Top 10 Benefits of Evaluating Your PCI DSS Compliance
Maintaining PCI compliance ensures the safety of customer payment data while boosting trust in your brand. Evaluating your compliance regularly can safeguard against data breaches, improve operational efficiency, and provide peace of mind for your business and your customers.
Enter your email below to download your free guide and unlock the benefits of secure payment practices!
Multiple ways to take payments from your customers.
We pride ourselves on providing professional, informative, and persuasive IT and telecoms solutions that meet your specific needs.
With our expert knowledge and cutting-edge technology, we ensure that your business remains secure and compliant with PCI standards.
Secure Link Payments
For sending secure payment links by email, SMS or chat.
Learn About Our Digital Payments
Point of Sale
Transform your in-store payments with our secure POS solutions which handles card payments and transactions while maintaining full PCI-DSS compliance
Discover Point of SaleFrequently Asked Questions
We value your inquiries and feedback. Whether you have questions, need support, or want to share your thoughts, we're here for you. Reach out to us through any of the following channels:
Agent Assistance is a secure phone payment solution that allows customers to enter card details using their phone keypad while an agent stays on the call to support them.
DTMF masking intercepts and hides the touch tones created when a customer presses numbers on their phone keypad. This prevents sensitive card data from reaching agents, call recordings or contact centre systems.
Yes. Agent Assistance allows agents to remain on the call throughout the payment process, while keeping the customer’s card details protected.
Yes. Because customers enter card details using their keypad and the tones are masked, sensitive payment data is kept out of call recordings.
Agent Assistance helps reduce PCI DSS scope by preventing sensitive cardholder data from entering your contact centre environment. This can reduce the systems, people and processes exposed to PCI DSS requirements.
Yes. Agent Assistance is ideal for contact centres, customer service teams, sales teams and any organisation that takes payments over the phone.
DTMF masking can significantly reduce PCI DSS scope, but your overall responsibilities depend on your wider payment setup, systems and processes.
Agent Assistance keeps the agent on the call while the customer completes payment. IVR Payments allow customers to complete payment through an automated phone system without agent involvement.